Hey there, I’m Carter.

I’m a designer with over a decade of experience creating impactful solutions that balance user needs and business efficiency. With an array of expertise in visual design, UX, product design, service design, and strategy – I thrive in high collaboration environments to craft seamless experiences that solve key challenges for users while delivering lasting value to organizations.

Case studies

Reimagining Hiring: A Future Vision for Talent Acquisition at Scale

See how we redefined the future of talent acquisition across the Capital One with a design vision and strategy aimed at improving the experience for candidates, recruiters, and the business—while reducing time-to-hire.

Transforming Agent Experience

Take a look into what it was like to redesign and simplify the technological ecosystem of 24/7 global customer servicing at Capital One.

The Power of People

Great design isn’t just about execution—it’s about the systems, processes, and people that uphold it. Learn how we built a framework that turned quality and accountability into cultural norms.

Utilizing Platform Thinking to Reduce Complexity

Learn how we applied platform thinking to wrangle 2,000+ internal applications, streamlining processes and eliminating redundancies to create a more efficient and cohesive experience for associates.

About me

I’m a designer based in Richmond, VA with a career built across visual design, UX/UI, service design, and leadership. I focus on solving complex problems, building strong partnerships, and creating experiences that drive real results for users and businesses.

My recent work is rooted in my time at Capital One, where I have had the opportunity to tackle complex, high-impact challenges with both customer and employee experiences. Some highlights include:

Shaping the future of recruiting by defining how recruiters and candidates experience hiring.
Empowering agents to better assist customers during critical service moments.
Optimizing engineering practices to reduce overhead, enable simultaneous contributions, and maintain a cohesive front-end experience.

Throughout my career, I’ve worked across many layers of design — from defining future-state visions to leading cross-functional teams to rolling up my sleeves to deliver strong, hands-on solutions. I’m always looking for new ways to approach design challenges and push work forward through collaboration, craft, and curiosity.

Outside of work, you’ll usually find me staying hands-on — building furniture for my home, snowboarding, smoking BBQ, or coaching my son’s sports teams. I believe great design (and a great life) comes from staying curious, getting your hands dirty, and always finding new ways to grow.

Let’s connect — carter.l.tilman@gmail, or on linkedin.com/in/ctilman.

You can also check out my résumé for a more formal takeaway.